SERVICES
MINITEL NEXT: Complete service for our partners
Installation
Minitel NEXT's specialized technical team provides consulting and installation services for most of the portfolio's products. She is highly qualified and, even more important, she has experience and knows the details that make the difference. Whether installing, configuring or managing the chosen solution, at Minitel NEXT we offer complete support for the entire range of products we sell for faster problem resolution,_cc781905-5cde-3194-bb3b- 136bad5cf58d_no complications.
Available for most off-the-shelf hardware solutions. We configure before we deliver.
Service of
preconfiguration
Training to help integrate Minitel solutions into their own environments.
Consultancy
Technology is constantly changing and Minitel NEXT recognizes the challenges of partners and their customers. Therefore, we provide an extensive range of consultancy services to help you with the implementation of technologies, ensuring that the solutions are optimized and working smoothly and that the configurations reflect the environment in question.
pre-sales consulting
To ensure complex deployments meet customer expectations (on-site planning to adapt hardware and software configurations to customer's exact needs).
On-site technical support
We provide technicians to travel to the facilities of customers to identify and solve their specific problems, with maintenance or “by the hour” contracts.
Manufacturer specific consultancy
That ensures that products are working correctly and that the configurations are suitable for the required environments.
WEBROOT | More profitability and better services for SMEs
IT Glue
IT Documentation Solution
Develop your IT support activity with IT Glue, the world's leading software in IT documentation.
AIT Glueit's a cloud platform, that allowsorganize asset documentation(computers, servers, network devices, domains, SSL certificates, etc.) and services your customers use(mail server, backup, management, antivirus, WiFi, etc.) erelate them, creating a kind of 'Wikipedia' thatdocuments everything you need to know about your customer.
IT documentation cloud platform
allows you to document all aspects of the client's network, computer, server, printers, mobile devices, inventory, passwords, domains, SSL certificates, software, deadlines and procedures
Search and correlation of information
very powerful functionalities, through which it is possible to find all the information you need, when you need it
Centralization of all IT documentation
in one place, with the integration of PSA/RMM platforms, improving the efficiency of technicians and the quality of the assistance provided to the customer
WHAT ARE THE MAIN ADVANTAGES?
Saves time
all the information in one place, with easy access
Higher quality of service
knowledge sharing, so more people can respond to customers
New technicians quickly operational
they have the information easily available, without the need for another technician explain everything
Frees up technicians' time
who don't need to explain to colleagues how the client's processes/network work
Prevents forgetting
the platform alerts you to domains, licenses, guarantees or anything else that is expiring
greater control
can decide which technicians can view certain information and modify documentation